Refund Policy

Return & Refund Policy 

Hey There, 

We didn’t expect you to be here! We generally have something for everyone. But it looks like this time we missed it. There is certainly something which didn’t match your taste and preference. However, let us assure you that The Rugs Cafe is committed to quality rugs for the world, easy deliveries, and hassle-free returns and refunds. Please check our Refund Policy if you are willing to return a product purchased from us. 

In Case of: 

Defective Products: 

Just in case, you have received a defective product from us, you can generate a return request ticket within 3 days from the date of purchase. You will be eligible for a 100% refund if you meet the return request timeline (within 3 days). If you are unable to generate a return request within 3 days,  25% of the total paid amount shall be deducted. 

Disliking of product:

In case our product didn’t match your expectations or if it is something that you didn’t think about while ordering, you can generate a return request ticket within 3 days from the date of purchase. You will be eligible for a 100% refund if you meet the return request timeline (within 3 days). If you are unable to generate a return request within 3 days,  25% of the total paid amount shall be deducted.  

Terms & Conditions

  • Our quality team will check the returned product before initiating a refund. The product must be in its original condition as it was delivered (with all the tags intact). 
  • In case of a clear quality inspection, we will initiate your refund within 48 hours of the inspection.